COMPUTER CONSULTING SERVICE · BUSINESS IT SINCE 1993
An IT partnership built around your business.
Choose ongoing IT support for your business or added support for your existing IT department. We agree on responsibilities and coverage together.
We need an IT partner.
Bring monitoring, maintenance, endpoint protection, backups and user support together. We start with the systems you use, the work your people do and the risks that would interrupt it.
You have a clear place to turn for help, whether your people work in one office, remotely or across several locations.
Explore managed IT →We already have an IT department.
CCS typically takes care of backups, antivirus and endpoint protection, and monitoring. Your internal IT staff can spend more time on tickets, desktop issues and their users.
We agree who handles alerts, changes and recovery. Customer-authorized administrative access and documented responsibilities help maintain continuity when personnel change.
Visibility into the work that matters.
Use our customer support options to request help. During setup, we agree on contacts, escalation paths and how your organization wants to receive updates. Ask about reporting and review options appropriate to your service; we will confirm what is available and included.
Know what your service covers.
| What you need | How CCS approaches it |
|---|---|
| Monitoring | 24/7/365 monitoring of the systems covered by your service. Monitoring continues outside office hours. |
| Calls and support tickets | No separate charge for calls or tickets for covered services during normal business hours, 8 a.m.–5 p.m. Central, excluding holidays. |
| After-hours and holidays | On-call help is available for urgent issues. Work required outside normal hours and on holidays is billed separately. |
| Projects | Installations, migrations and other project work are scoped and billed separately. |
| Backups and security | Covered devices, backup types, retention, recovery options and security settings are agreed for your environment. |
| Contracts | Our standard services do not require a contract. Certain specialized backup services require an agreement because of the underlying provider’s terms. |
| Hardware | You purchase directly from the manufacturer with no CCS hardware markup. We help with specifications and purchasing; configuration and deployment work are scoped separately. |
Buying equipment should be straightforward.
We help specify the right systems and simplify purchasing directly from the manufacturer. Equipment can ship to you or to CCS for agreed preconfiguration and onward shipment, ready for the planned installation.
See how getting started works → · Review your IT readiness →